Company Policies

Pricing Disclaimer
The prices on Tester And Tools web site(s), including the online store, are those in effect on the publication date and are subject to change without notice. If you need to confirm pricing, please call us at 602-795-4033 to obtain current price quotations

PAYMENTS:

We accept credit cards: American Express, Visa, Master Card and Discover.

International Customers: We accept payment by way of electronic funds (wire) transfer, or international cashiers check. We do not offer C.O.D. terms. For additional information  see International section.

SHIPPING METHODS/TIMEFRAMES

Shipping Information: Orders for in-stock products placed from the Testers And Tools Online Catalog that are received by 4:00pm MST Monday - Friday (except holidays) will be shipped within 48 hours via best method for established accounts or authorized credit card payments. Most orders ship on the same day.
Online orders are shipped via United Parcel Service (UPS)
UPS Ground: Delivered anywhere in the Continental United States* within 6 business days.
UPS Overnight shipping: Testers And Tools can accommodate for express shipping. Place your order by 12:00pm Mountain Standard Time to ensure that orders for in-stock items can ship that day. Express order charges will be added to your invoice.
* Shipments to Alaska and Hawaii may include a shipping surcharge, if UPS charges exceed our shipping charge by more than ten percent.

Orders: There is no minimum order requirement.

Shipping Cost: We use UPS cost as a base to calculate the cost of shipping for your order(s).

Please contact your Customer Support Representative for further details.

Shipments to Canada
All shipments to Canada are sent via USPS EMS Global Express service provided by US Postal Service. We chose this service, as it provides speedy delivery (3 to 5 days), and economic cost. We can secure overnight shipments via UPS or FedEx, but due to high and variable cost, we will do it based on your particular request placed with us either by phone or email.

International Shipments
See International section for detailed information.

TRACKING
Customers who provide a valid email address when placing an order will automatically receive an email from the carrier containing a tracking number and a link to the carrier's web site to retrieve tracking info when your order is scanned into their system from our dock. This email will be sent to the return email address provided when the order is placed. Upon request (in the "Special Instructions" field of the checkout page) this email can be sent to two email addresses.
On orders that ship directly from the manufacturer's warehouse, the carrier will not send a tracking email by default. If for any reason you do not receive a tracking email from the carrier, please feel free to contact us and we will be happy to provide tracking information.

Disclaimer of Warranties and Return Policy
Testers And Tools offers a 30-day return policy on selected items based on manufacturer return policies.
Please e-mail our Customer Support Department at customersupport@testersandtools.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to Testers And Tools. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return.
All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Shipping charges on returned items are the customer's responsibility; Testers And Tools will match the shipping method and pay for shipping on replacement or exchange item(s).
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery.
If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Testers And Tools to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Testers And Tools immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Testers And Tools of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Customer Support at customersupport@testersandtools.com or your Testers And Tools account manager to arrange for carrier inspection and a pick up of damaged merchandise.
DEFECTIVE returns can be returned directly to Testers And Tools within 30 days from the invoice date, at Testers And Tools discretion for: credit, replacement, exchange or repair.
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC code will ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by Testers And Tools within 30 days from the invoice date, at Testers And Tools 's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.
Due to manufacturer's policies, close-outs or in the case of specially ordered items: products may be non-returnable; Customers must contact respective manufacturers directly for service.
Testers And Tools reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items.
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